ITSM - BMC Remedy IT Service Management

They write about themselves:

"Help should be everywhere you need it — across your entire business, on every device, and accessible to everyone. That's what BMC Remedy does, no matter which version you choose."

One of our members uses Remedy and is satisfied with it, but needs a solution for single signon with SharePoint.

Another member uses Remedy for their helpdeck function.  

Do you have any experiences with Remedy please leave a comment.