NNG writes this about the report:
"This report is based on 8 series of usability studies with users in 4 countries (mostly the US, but also Australia, Hong Kong, and the UK), reporting how they actually used a broad variety of websites and apps on a range of mobile devices, including touch phones and smartphones from many vendors. The report also presents the findings from two diary studies of users in 6 countries (Australia, The Netherlands, Romania, Singapore, UK, and US) that let us follow user behavior over a longer time period than is feasible in traditional user testing.
The basic finding from this research is that mobile users face severe usability problems in attempting to get things done on today's websites, whether dedicated mobile sites or traditional desktop-optimized sites that are rendered through a mobile browser.
From our empirical observation of real user behavior we derived a set of design guidelines for improving the usability of Web-based content and services when they are used on a mobile device, whether on websites or through native apps."
On of our members highly recommends this report.
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