Sam Marshall

When I run workshops on intranets, I sometimes put down cards on the floor labelled “HR”, “IT”, “Communications” etc. and ask people to stand on the card that reflects who sponsors their intranet. Typically there are clusters around Communications and IT, one on “Knowledge Management” and a few people that end up playing Twister trying to straddle multiple cards. Others merely sigh and shuffle over to the ‘Nobody’ card.

An intranet roadmap is a way to communicate, at a high level, how an intranet will evolve. In some ways it is a bridge between a strategy and a project plan, and the people who benefit most from it are often the power users and site owners that make up an extended intranet community but may not be part of the core team.