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Links cause most problems when they overlap and audience based links are particularly problematic.

More and more people in an organization are getting involved in the intranet, more people are opening sites and publishing content.

No other single factor causes greater customer frustration and dissatisfaction than confusing menus and links.

Recently, we did some extensive task testing with a technical audience. 70 percent started the task by clicking on a link, 30 percent used search.

Here is the interview with Gabriel Olsson after his presentation at IntraTeam Event 2010, where he spoke about the changing the intranet with af new taskbased menu structure and optimizing Search.

 

This article provides an introduction to information architecture, discusses the evolution of the discipline and provides a 9-step guide for how to create an effective information architecture.
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